Apathy Toward Continuing Ed, Flawed Business Models Fuel Bad Behavior in Finance Sector (Video)

A lot has been said about using training and education to change patterns of bad behavior in the financial services industry. Firms have been requiring staff to get professional qualifications, undergo ethical decision-making training, attend seminars, and participate in many other well-intentioned efforts. Is anyone really taking it seriously or are people just going through the motions?

Paul Smith, CFA, president and CEO of CFA Institute, talked with Hubbis, a wealth management conference organizer in Asia, about the “profoundly depressing” attitude toward continuing professional education in financial services, where people try to get the most for the least effort. (Video below.)

Traditionally, membership in a profession meant that one possess a high degree of competency, skills, and education, and ethical responsibility to act in the best interest of clients. Thus, it behooves professionals to remain on top of developments in their fields to best serve clients. However, Smith notes, that financial and investment professionals don’t seem to think of themselves that way, hence the apathy toward continuing education.

Moreover, the current approach to improving behavior also seems to assume that the problem lies with a few “bad apples” instead of the quality of the “barrel.” Smith argues that no amount of training or indoctrination will be successful unless firms reform inherently conflicted business models. “Unfortunately regulation is not the answer, but regulation is going to be the answer,” he says.

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